Talking to patients and families via phone and devices is the new normal, here are some tips to help you with this new form of communication.
Compassion and empathy are important during tough times. Remember:
In discussions with family, loved ones, and patients you can be an active, mindful, and compassionate listener to help with the communication
Teach back is vital. Using teach back is the best way to know if the patient understood when you can’t see visual cues that indicate their understanding.
The core of teach back is:
During this time you also want to proactively reach out to family members. You can use phones, Facetime, Skype, or Zoom to help share information with family members.
Take a look at this post from Adela Wu at Stanford Medicine for her thoughts on how to help patients connect with loved ones when they can't have visitors.