If you have problems using a Web browser to access a resource, try using a different browser. Some databases work better with one browser than another. For example, if you normally use Chrome, try using Firefox and see if the problem is resolved. You can also try to clear the cookies, cache, or history from the browser. Another possible solution is to upgrade the version of the browser you are running.
If you use Safari or Internet Explorer and have difficulty accessing some databases, try using Firefox or Chrome.
If you have problems accessing some issues of an electronic journal, check the HSLIC catalog through WorldCat Discovery or the eJournal Search to verify that we have access to the years/issues you need. If it appears you should have access to the article, please contact the Library at 272-2311 or email us at HSC-Remote@salud.unm.edu.
In some cases, we have a limited number of concurrent user licenses and they are already in use. Try back in a few minutes to see if a resource has become available.
You may wish to call to see if we are also experiencing problems with a resource from on-campus. If you have persistent problems accessing a resource, please call us at 272-2311 or by email to HSC-Remote@salud.unm.edu.
If your UNM NetID or HSC NetID does not validate, the following message is displayed, "**The information you entered was invalid, please try again.**" We have set up informational pages to assist you if you are unsure of your UNM IT NetID or HSC NetID information. Remember only current UNM student, faculty, staff, preceptors, and volunteer clinical associated with the UNM Albuquerque campus can use the services remotely.
Both UNM IT and HSC IT require passwords to be changed every 90 days. If you have not updated your NetID password you may need to change the password.