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UNM IT Outage

Resources Affected by UNM IT Outage

Authentication to HSLIC's electronic resources will not be available from off campus during UNM's Data Center Maintenance Outage (Saturday, June 24 at 10pm - Sunday, June 25 at 2 am). Electronic resources can be accessed if on campus.  The resources listed below can be accessed by downloading the app before the outage.

Summary of Planned Maintenance

 

Data Center Firewall Maintenance – June 2023

Beginning Saturday, June 24 at 10 p.m. through Sunday, June 25 at 2 a.m., UNM IT Networks will perform critical maintenance on the Data Center to address ongoing network performance issues. Please expect the UNM IT wired and wireless networks, UNM Web Services, and other UNM IT hosted services to be intermittently unavailable during this time. Network and Services provided by UNM Health and Health Sciences are NOT impacted by this outage. See below for a partial list of major services that are expected to be unavailable during this time.

What does this mean for you?

  • The wired and wireless networks will be intermittently unavailable for on-campus UNM users.
  • Most data center services will be intermittently unavailable. See impacted services below.
  • Individuals who have access to a smartphone device with a cellular data plan will be able to access the internet and certain cloud services, such as Canvas, using their personal cellular service/device. To ensure that your device is only connecting to your cellular provider during the UNM network outage, disconnect it from WiFi during that period. Many smartphone devices with cellular service can be used as a HotSpot to connect other devices, such as a laptop, to the internet. For information on fees and settings needed to use your phone as a HotSpot please contact your cellular service provider. The wired network will be available for on-campus UNM users.

Outage:

  • June 24, 10 p.m. through June 25, 2 a.m.
  • IT expects intermittent availability during this period. While unlikely, it is possible, that the outage could be lengthier and more impactful. Updates will be provided on IT Alerts.

Services Expected to be Unavailable (select list, not all impacted services listed):

  • myUNM
  • Wireless Access
  • Wired Network
  • UNM Websites
  • UNM NetID Password Changes
  • Banner
  • ODS
  • AppWorx
  • BOOMI
  • My Reports
  • Lobo Marketplace
  • Cascade/Web Content Management
  • Confluence

For a more detailed list of services that are expected to be unavailable, see it.unm.edu.

IT asks your help to coordinate with your IT Officer/Liaison/Staff to:

  • Identify any critical (life-safety) services that must not be interrupted.
  • Identify potential risks of service outages June 24, 10 p.m. through June 25, 2 a.m.
  • Work with your faculty, staff, students, and vendors to make sure service disruptions are well communicated and mitigated, where possible.
  • Leverage supplemental communication mechanisms to help us keep the campus community involved and well-informed.

For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m., except during University Holidays. 

On occasion, UNM IT may adjust the timing for a planned change. Please visit ITAlerts for the most current information for all upcoming changes to services.

Due to the healthcare nature of UNM Health and Health Sciences, there may be variations to services and support for HSC students, faculty, and staff.  If you have questions regarding HSC technology services, please contact the HSC Service Desk at 505-272-1694 or put in a Help.HSC ticket.

  

 

 
 

Library Services That will be Affected

Library systems/services that will be unavailable include: EZProxy - authentication to library resources from off campus, and the UNM University Libraries website.

Download Apps Before the Outage

UpToDate App UpToDate (Apple, Android, Windows 8)

You must register for an UpToDate account in order to use the mobile app. Click here for instructions on creating an UpToDate account.  Once you have created your account, download the app and enter your account credentials. The account must be re-verified every 90 days. 

Clinical Key app Clinical Key (Apple, Android)

Register for a Clinical Key account by going to Clinical Key and clicking on 'Register'. Download the app and enter your Clinical Key account information. Your Clinical Key account must be renewed every 180 days.

Elsevier Clinical Pharmacology App Clinical Pharmacology (Apple, Android)

Create an account by going to Clinical Pharmacology and clicking on 'Register' in the top right corner. Use your @salud or @unm email address when you register. Download the app and enter the username and password you created. Note: The Clinical Pharmacology app needs approximately 1200 MB of free space on your device in order to download. 

 

 

Resource Management Librarian

Profile Photo
Robyn Gleasner
Contact:
HSLIC Room 323

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Feel free to make a copy or re-use this page as long as you credit UNM HSLIC.

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This guide was created by a Health Sciences Library and Informatics Center staff member and is licensed by the Health Science Library and Informatics Center of the University of New Mexico under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.